Hawksmoor Manchester: Diners given £4500 red wine by mistake – BBC News

Hawksmoor Manchester: Diners given £4500 red wine by mistake - BBC News

Hawksmoor Manchester: Diners given £4,500 red wine by mistake

A manager at the Manchester branch of Hawksmoor, an upmarket chain specialising in steaks and seafood with nine sites across the UK, apparently picked up the luxury wine unknowingly in what the restaurant management described as a one-off mistake.

A tweet posted on the Hawksmoor Manchester Twitter account read: To the customer who accidentally got given a bottle of Chateau le Pin Pomerol 2001, which is £4,500 on our menu, last night – hope you enjoyed your evening!

The tweet also sought to reassure the person responsible for the costly faux pas: To the member of staff who accidentally gave it away, chin up! One-off mistakes happen and we love you anyway, the tweet read.

To the customer who accidentally got given a bottle of Chateau le Pin Pomerol 2001, which is £4500 on our menu, last night – hope you enjoyed your evening! To the member of staff who accidentally gave it away, chin up! One-off mistakes happen and we love you anyway 😉

A spokesperson for Hawksmoor said it has been a very busy night, and confirmed that the wine the customer had actually ordered was a Chateau Pichon Longueville Comtesse de Lalande 2001 for £260.

A member of staff picked up the wrong bottle, mistaking it for another Bordeaux of the same vintage. The wine went out and was served to the customer. The customer didnt know and it was only afterwards that one of the managers picked up what had happened, the spokesperson said.

Will Beckett, 41, a co-founder of Hawksmoor, said: I think they were a walk-in at the bar, the waitress just asked a manager to get that wine they chose, and she picked up a bottle of something that looked to her like it was the wine they had ordered.

Some time later another member of staff said: ooh, someone is drinking a very impressive wine, and at the bar! Thats when we realised. They ordered a second bottle and the manager tactfully suggested they order a different one, without letting them know what had happened.

Beckett said the management thought it would be funny for the people who didnt have to pay for that bottle to find out via a Twitter announcement, but that so far, the customers had not been found, despite several people claiming it had been them.

The manager who made the mistake is obviously mortified: Im fairly sure shes not gonna do it again, Beckett said.

Tasting notes for Chateau le Pin Pomerol on wineinvestment.com read: A tremendous effort, this 500-case cuvee (one of Bordeauxs original garage operations) is even better in 2001 than it was in 2000.

Its deep ruby/plum/purple colour is accompanied by an extraordinary perfume of creme de cassis, cherry liqueur, plums, liquorice, caramel and sweet toast.

Hawksmoors Manchester branch is a favourite in the city of the Observers food critic Jay Rayner and has been described by the Times restaurant critic Giles Coren as comfortably the best restaurant in the urban northwest.

Hawksmoor Manchester shared the gaffe in a tweet on Thursday, revealing that the previous evening a customer had accidentally been given a bottle of Chateau le Pin Pomerol 2001, which is £4,500 on its menu.

To the customer who accidentally got given a bottle of Chateau le Pin Pomerol 2001, which is £4500 on our menu, last night – hope you enjoyed your evening! they wrote.

And while such a mistake might be seen as a sackable offence to many, the restaurant seemed far more forgiving, adding: To the member of staff who accidentally gave it away, chin up! One-off mistakes happen and we love you anyway

To the customer who accidentally got given a bottle of Chateau le Pin Pomerol 2001, which is £4500 on our menu, last night – hope you enjoyed your evening! To the member of staff who accidentally gave it away, chin up! One-off mistakes happen and we love you anyway 😉

It comes from Bordeauxs Pomerol appellation in the Catusseau hamlet of Gironde and only 500 cases of the 2001 vintage were made – hence the high price.

Tasting notes describe it as having a deep ruby/plum/purple colour is accompanied by an extraordinary perfume of creme de cassis, cherry liqueur, plums, liquorice, caramel, and sweet toast.”

The tweet prompted plenty of reaction, with some people wondering whether the customer had noticed the fine wine they were supping.

One person wrote: As someone who works in hospitality, bless you for being understanding and not flying off the handle at the poor lad/lass.

As someone who works in hospitality, bless you for being understanding and not flying off the handle at the poor lad/lass.

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