Westlife fans have hit out at concert organisers after they were left standing without seats at the Irish boybands gig in Glasgow.
But fans who had paid extra for VIP front-row seats were forced to stand after a production error meant the seats did not arrive in time for the show.
Event organisers have apologised for the problems faced and say those that were unable to stand or preferred not to will be offered a full refund.
One disappointed fan, who attended the gig told how they were left “jostling” with others for a better view despite paying extra for front row seats.
She said: “We were only told of the change at 6:35pm by an email, at that time we were travelling to the venue.
“The doors were meant to open at 6:30pm but when we got there it was still shut with massive queues of people waiting to get in. It took over 20 minutes to get through the doors.
“We had paid extra for seats fairly near the front, so we were very disappointed that it had become a free for all, with people constantly jostling past to try and get a better view.”
Another fan attended the concert with a cousin who is unable to stand for long periods of time due to a disability.
They had paid nearly £200 each for the tickets for that particular reason and were left upset when they were told they had to stand.
Organisers Live Nation have moved to reassure fans that there will be no repeat of the seating issues in future shows.
In a statement they said: “On Tuesday May 28 Westlifes Twenty Tour at Glasgows SSE Hydro suffered seating configuration adjustments due to the delay of production elements of the Twenty Tour arriving at the arena. This is a rare and isolated incident.
“The remainder of the Twenty Tour at Glasgows SSE Hydro and across the UK will not be subject to any further seating issues.
Former teenage heartthrobs Westlife have apologised after elderly and disabled concert-goers were told to stand or go home – despite some paying £200 for a ticket.
Disgruntled crowds were told less than an hour before the boyband were due on stage at the SSE Hydro last night that their seated tickets were no longer valid.
Some fans splashed out more than £1,000 for VIP experiences to catch the bands Twenty Tour – with most stumping up for tickets months in advance.
Traffic delays led to the failure of vital equipment – needed to make a stage level seating area – not turning up at the venue, organisers claimed.
Disgruntled crowds were told less than an hour before the boyband (pictured) were due on stage at the SSE Hydro last night that their seated tickets were no longer valid
The SSE Hydro posted a statement on its Facebook page minutes before doors opened to the concert telling fans they would have to stand or request a refund.
One group of devoted fans had to travel back to Aberdeen the same night, while others said they were offered alternative seats nowhere near their original ones.
Furious fan Sophie Campbell does not go to gigs often due because of her asthma but made an exception to see Westlife with her disabled mother Margo.
Sophie paid for front row tickets but when she arrived was told to stand and claims staff refused to give her disabled mother a wheelchair to sit in.
Traffic delays led to the failure of vital equipment – needed to make a stage level seating area – not turning up at the venue, organisers claimed
Sophie said: I dont go to concerts to stand because my asthma is too bad, small enclosed spaces dont work for me.
I asked for a wheelchair for my disabled mother and was told she can either deal with it and stand or go home and come back to the Hydro tomorrow for a refund, so Ive got to drive all way back to Glasgow for a refund.
Niki Kane was having her tickets scanned at the door when she was told she and her group of six friends would have to stand.
She explained to staff that three of the group suffered from arthritis, sciatica and fibromyalgia, and so could not be on their feet for a prolonged period of time.
Singer Nicky Byrne (pictured during the show) said: The options were, at 7 oclock tonight, no show or give them the best show that we could give them, which would mean standing on the floor for you guys.
Niki said: We were told to either stand or leave and try for a refund but it would not be guaranteed.
The band apologised to crowds on behalf of themselves and their crew and said transporting production equipment from Belfast was the cause of delays.
Singer Nicky Byrne said: The options were, at 7 oclock tonight, no show or give them the best show that we could give them, which would mean standing on the floor for you guys.
Rather than send you all home and postpone for another night we thought wed just go out and give them a great show.
A spokesperson for the SSE Hydro said: The seating layout for tonights Westlife show was changed due to unexpected transport delays.
For ticketholders who did not wish to or were unable to stand, full refunds are available from the original point of purchase.
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